services
 





       SERVICES
























































































Collections

The collection effort made by telephone is the most effective and efficient method for the collection of a delinquent debt.

  • The collector's voice has more impact than a letter.
  • We have the ability to learn about the customer's personality, attitude and intent.
  • The collector has the opportunity to develop a personal relationship in that they can be a financial consultant and determine what leverage you have.
  • The key to our effectiveness is to be persistent within the legal guidelines.
  • The problem can be identified and resolved immediately.

All phone calls placed and received are recorded and used for the training and development of our staff.

Recorded calls are stored securely and can be retrieved and transmitted to clients upon request. This tool is beneficial for dispute resolution or to fulfill internal quality control and audit requirements for our clients.

Phone calls will be made at varying times throughout the work week until contact is made. Gila Group can customize the hours of operation to meet a client's needs but will always call in accordance with state and Federal guidelines.

Skip Tracing

Gila Group utilizes a host of search methods to locate members who have moved or are simply not responding to regular collections methods. Partnering advanced skip tracing technology with a collections savvy staff, we are able to locate either the member or the collateral. In addition to our in-house staff, we also use the following professional industry experts.

Special Services

Repossession is always viewed as the last resort in collections; everyone knows that the creditor faces significant losses on every vehicle they are forced to repossess. Our goal at Gila Group is to prevent repossessions at all costs, and we use all tools available to keep the member or customer in their vehicle. However, when there is no alternative, Gila Group offers full service repossession and liquidation services through our national database of preferred vendors. Our agents offer the best rates and services based on the volume of work that we generate so we keep your cost to a minimum and we work closely with auctions and dealerships to ensure the highest return possible.

Bankruptcy reform has been a hot topic over the last year and there are likely to be more changes to this highly complex field in the next few months. Gila Group can help manage your bankruptcy accounts by filing proof of claims, reaffirmations, motions to lift stay while at the same time closely monitoring the docket for any amendments that may impact your interests.

Benefits

  • Reduced Delinquencies - Your delinquent portfolio will shrink as a result of more frequent calling and regular, courteous follow up from our fully trained staff.
  • Customized Programs - We operate all collection activities adopting your guideline and policies and can customize our approach to suit various lending campaigns and loan products.
  • Control - You maintain full control of collections policies and procedures. Gila Group uses custom-built reporting tools and forms to provide insight into what we are doing on a daily basis, both at the account and portfolio level.
  • Expanded Staff - Each Gila Group client has a team of dedicated collectors working extended office hours including evenings and weekends. We also maintain a staff of bilingual agents to ensure we can provide great service to all of your customers.
  • Innovative On-line Collection Tools - Our collectors complete a detailed web-based Financial Statement on each account over 30 days delinquent and as a Gila Group client you will be able to access these Financial Statements to assist with assessing a customer's financial health.

Technology

Gila Group utilizes the I3 Interactive Intelligence® telephony product for powerful software based monitoring, recording and reporting tools to maximize our efficiencies and provide improved training tools for our entire staff. Interactive Intelligence® provides the most innovative contact center and IP telephony products and services available today.

For managing your accounts, Gila Group uses the TopNotch® collections software; a web-based overdue account collection system created by The Guthrie Phillips Group Inc. GPG, founded in 1990 and based in Vancouver, Canada, has established itself as a developer and supplier of highly specialized software to improve the bottom lines of credit unions, banks, and other financial institutions. TopNotch® uses ASP.Net and browser technology to effectively manage your delinquent accounts. TopNotch® meets the unique requirements of the banking and credit union environment, where simplicity, security, flexibility and minimum support requirements are crucial.